Privacy Policy
Last Updated: 25th August 2026
Welcome to MyLock.in (“Website”, “we”, “us”, “our”). MyLock.in is an online platform offering digital locks, smart locks, electronic locks, accessories, and related products to customers.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or make a purchase through MyLock.in.
By using our Website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you browse our Website, create an account, place an order, contact us, or otherwise interact with MyLock.in.
This may include:
Personal Information
• Full name
• Mobile number
• Email address
• Billing address
• Shipping or delivery address
• Postal code
• Order details
• Payment-related information required to process your transaction
• Information provided when contacting customer support
Technical Information
When you visit our Website, certain technical information may automatically be collected, including:
• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Website usage information
• Referring website or source
• Date and time of access
We may collect this information through cookies, analytics tools, and similar technologies.
2. How We Use Your Information
We may use the information collected for the following purposes:
• To process and fulfil your orders
• To arrange delivery of purchased products
• To process payments and prevent fraudulent transactions
• To provide order confirmations and shipping updates
• To respond to customer enquiries and support requests
• To provide warranty or after-sales support where applicable
• To improve our products, services, Website, and customer experience
• To maintain Website security and prevent misuse
• To comply with applicable legal and regulatory requirements
• To communicate important information relating to your orders or account
• To send promotional or marketing communications where permitted and where applicable
We will use personal information only for legitimate and relevant purposes and, where required, in accordance with applicable law.
3. Payment Information
Payments made through MyLock.in may be processed through third-party payment gateways.
MyLock.in generally does not directly store complete payment card details such as your full credit/debit card number, CVV, or banking credentials on its own servers.
Payment information may be collected and processed by the relevant payment service provider according to its own privacy and security practices.
4. Cookies
MyLock.in may use cookies and similar technologies to improve Website functionality and understand how visitors use our Website.
Cookies may be used to:
• Keep products in your shopping cart
• Remember preferences
• Improve Website performance
• Understand Website traffic and usage
• Support analytics and marketing activities
• Provide a better shopping experience
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the Website.
5. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers where necessary to operate our business and provide services to you.
These may include:
• Payment gateway providers
• Courier and logistics partners
• Website hosting and technical service providers
• Website analytics and marketing service providers
• Customer support service providers
• Professional advisors, where necessary
• Government authorities or law enforcement agencies where required by applicable law
Information shared with service providers will be limited to what is reasonably necessary for the relevant purpose.
6. Order and Delivery Information
When you place an order, we may share necessary information such as your name, contact number, and delivery address with our logistics or courier partners so that your order can be delivered successfully.
7. Marketing Communications
Where permitted, we may contact you through email, SMS, WhatsApp, telephone, or other communication channels regarding products, offers, services, or updates.
You may request to stop receiving promotional communications from us at any time.
Please note that even if you opt out of promotional communications, we may still send essential transactional communications such as order confirmations, payment notifications, shipping updates, or information relating to your purchase.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, warranty and after-sales service, accounting, taxation, dispute resolution, fraud prevention, and compliance with applicable legal requirements.
When information is no longer required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.
10. Third-Party Websites and Services
Our Website may contain links to third-party websites, payment services, social media platforms, or other services.
MyLock.in is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of such third parties before providing them with personal information.
11. Children’s Privacy
MyLock.in does not knowingly seek to collect personal information from children where such collection is restricted under applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.
12. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to request information about the processing of your data, request correction of inaccurate information, request deletion where applicable, withdraw consent where consent is the basis for processing, and raise a grievance.
Requests may be submitted using the contact details provided below.
We may need to verify your identity before processing certain requests.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact us:
By using MyLock.in, you acknowledge that you have read and understood this Privacy Policy.